Contact Us

In person, online or on the phone, the staff at MCT is here to help you with anything for your banking needs.

MCT Customer Service


Monday - Friday 8am-6pm
Saturday 8am-1pm (ET)
(Excluding Holidays)

OR send us a message below

24/7 Debit Card Self-Service


With our 24/7 Debit Card Self-Service phone support, you can call anytime for most of your debit card needs: Lost/Stolen cards, damaged card replacement, new debit card inquiries, travel exemption/notices, purchase limit adjustments, and more.

Lost/Stolen Debit Cards: Using our Mobile App, you can immediately turn your MCT Debit Card Off/On at your discretion while you determine if it was really lost or stolen. If you find your card again and there is no concern about fraudulent activity, you can turn your debit card back on in our app. If you decide you do need to report it Lost/Stolen, you can do that within our app's "Cards" menu, or call our 24/7 Debit Card Self Service number.

MCT Debit Card Fraud Detection Message Center (EnFact Notifications)

  • Phone calls, emails and/or text messages will be sent to you when possible fraud is detected with your MCT Debit Card.
  • Our EnFact Call-Back Phone Numbers are: 833-763-2031 or 833-763-2033, or you may reply to the automated text message you may receive with a simple "Yes" or "No" to validate a transaction or deny further use of your card.

Additional helpful links:

Send us a message

You can reach us by email using the form below. Please note that this is not a secure form. For your protection, do not use this form to enter personal or confidential information such as account numbers, social security numbers, passwords or PINs.

Contact Form

Secure Contact Options

Please only use these forms for including confidential account information. For general questions, please click here. 

For time-sensitive or urgent requests, please call us at 877-325-2265 (Monday - Friday 8am-6pm, Saturday 8am-1pm ET)

Messages received after normal business hours will be replied to during the next business day.

General Questions

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